As all of us are dealing with the impact of COVID-19 on our lives and businesses, Boss Instruments has been fully operational and will continue to be fully operational to support our customers and salespeople. FedEx has been our long-time shipping partner to deliver our products from Germany to our Virginia-based headquarters and from there, out to customers all over the US and the World.
As both FedEx and UPS have shifted resources to accelerate the delivery of PPE and other coronavirus-related products from overseas and into the hands of the front-line workers that need them most, that has resulted in service-level gaps that warrant mentioning.
While most overnight and two-day orders we ship do arrive at their location on time, some may not. FedEx and UPS have updated their delivery guarantees, so please keep in mind when placing orders with us. We will be adding a brief reminder to our Purchase Order Confirmations until the service level guarantees are back in place.
From FedEx:
https://www.fedex.com/en-us/service-guide/money-back-guarantee.html
To re-affirm our commitment to deliver the level of service you expect from FedEx, on April 6, 2021, money-back guarantee was reinstated for select FedEx Express services for US domestic and US import/export shipments (US payors only). Services include:
- FedEx First Overnight®
- FedEx Priority Overnight®
- FedEx Standard Overnight®
- FedEx International First®
- FedEx International Priority®
- FedEx International Priority® Freight
In order to balance our focus on service and safety, the FedEx money-back guarantee for all other FedEx Express®, FedEx Ground®, FedEx Freight® and FedEx Office® services will remain suspended until further notice.
The status of money-back guarantee for these FedEx services and additional FedEx services worldwide is being evaluated on an ongoing basis, and our focus remains on continuing to provide the best possible service to our customers during this period of uncertainty.
From UPS:
https://www.ups.com/us/en/about/news/important-updates.page
Effective April 5, 2021 the UPS Service Guarantee will be reinstated only for UPS Next Day Air services (UPS Next Day Air® Early, UPS Next Day Air® and UPS Next Day Air Saver®) and UPS Worldwide Express services (UPS Worldwide Express NA1®, UPS Worldwide Express Plus®, UPS Worldwide Express®, UPS Worldwide Express Saver®, UPS Worldwide Saver, UPS Worldwide Express Freight® Midday and UPS Worldwide Express Freight®). Note: Until further notice, the guaranteed delivery time for UPS Next Day Air Saver® deliveries has been extended to end-of-day (11:59 p.m. on the guaranteed day of delivery). The Service Guarantee remains suspended for all other UPS shipments from any origin to any destination.